COVID-19 UPDATE (3-15-2020)

Dear Patients, Families, and Friends of Skyview Pediatric Dentistry,

As members of our local community, we care deeply about the health and well-being of our patients, families, and staff
members. The COVID-19 pandemic has created a unique set of fast changing circumstances that we are committed to
thoughtfully addressing. Our goal is to keep as many dental emergencies out of the hospital systems as they anticipate a surge.

As such, we want to let you know that for the next few weeks we will be taking additional safety precautions to help reduce risk of transmission and ensure that our patients, families, and employees remain as safe as possible while visiting our offices.  We will NOT be closing our offices unless ordered to do so by the Federal, State or Local governments. The changes we will  be implementing are based upon current recommendations from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) and have been developed as part of an extensive and ongoing discussion between our team.  We recognize that some of these precautions may cause some temporary inconveniences and potential delays in your treatment.  However, please be assured that your health and the health of all members of our community is our number one priority.

Changes that will be implemented in our offices will be put in place immediately and will continue until further notice.  Should you have any questions or concerns, please do not hesitate to call our office at 314-626-4579 and we will be happy to discuss further. Please note that no exceptions to these precautions can be made, so please plan accordingly. If you would like to delay your next appointment for any reason, we completely understand and ask that you call our office during regular business hours so that our team can assist you in rescheduling. We also ask that if you fall into a high-risk group according to the CDC and WHO that you consider rescheduling your appointment until May. This group includes patients who are immunocompromised, have heart disease or lung disease, have diabetes, etc.

Here are the very important changes to your Skyview experience that you can expect during this time of national emergency:

Parents will be asked a series of questions regarding potential exposure.

Our patient kiosk will no longer be available. We ask that all forms be filled out on your own electronic
device before the appointment.

We have removed all magazines, toys, games, and books from our reception areas. The plane and game
station will be wiped hourly.

We will no longer be shaking hands and will only be contacting patients with gloves and masks worn.

We will ask all patients and family members to wash hands when entering the clinical area.

Cooperative patients will be asked to rinse with an anti-microbial mouth rinse before all procedures.

We will not be performing any credit card transactions at this time and graciously ask that you pay
through our invoice system online.

Thank you for your understanding during this unprecedented time. In the long term we know this will make us stronger and
safer, but in the meantime we feel it is most prudent to follow the advice of the health professionals and implement enhanced safety protocols for everyone’s health and safety. We promise to do everything in our control to maintain a positive and safe environment for all to enjoy.