Covid-19 Protection Protocol
May 7, 2020
We are taking extended safety measures to further protect our patients and team by implementing the following protocols:
In compliance with the recommendations for public health, anyone with a cough or fever will not be allowed in the building or our office and should stay home. We will be happy to reschedule your appointment for a later date.
The number of patients in the office will be limited and appointments will be scheduled on the hour to further aid in social distancing for our first phase with opening.
Unfortunately, our waiting room is now bare with no toys or books.
We are encouraging a 'touch-free' check in and billing process. Therefore, we will be using e-mail to provide access to complete patient forms online, process payments, email receipts, and receive appointment reminders. Therefore, if we do not have your current e-mail address, please let us know. You can communicate with us via our website at skyviewpediatricdentistry.com or by calling us at (314) 626-4579.
BEFORE the next appointment:
You will receive an appointment reminder through text and/or email. Please confirm your appointment via one of those reminders.
If this is a restorative visit, we will also email you a copy of the treatment plan providing the estimated charges for your child’s appointment.
Please login to your patient portal and complete any required forms. You may use this address to access the patient portal: Skyview.curveconnex.com
Once you have logged in, there will be an option to “Go to my forms”, which you can click on to complete and sign any required forms. We have added a COVID-19 form that will ask you a series of questions related to possible COVID exposure or symptoms. We are collecting this information from you in order to ensure the safety of other patients and our staff.
If your insurance has changed, please provide your current information on the Insurance Form.
ARRIVE at the appointment:
We request that you arrive between 15 and 20 minutes early for your appointment due to the new screening procedures.
When you arrive, please park in one of the designated parking spots and remain in your vehicle
Call us at (314) 626-4579 to inform us you are here for your scheduled appointment.
When we are ready to see you in our office, we will call you. Upon entering the Specialty Care Center, you and your child will have their temperature taken.
After the screening, please proceed to Suite 360.
Upon arriving in our suite, we will ask you and your child to use hand sanitizer.
Parents/Guardians will be required to wear a face mask for the duration of the appointment.
You will be escorted by one of our staff to the operatory for your child’s appointment. Try to avoid door handles.
DURING the appointment:
Our staff will be wearing protective gear: https://www.youtube.com/watch?v=LxfAstQbZaU
We have placed air filters throughout the clinic to minimize aerosols.
Parents/Guardians will accompany their child to the operatory.
AFTER the appointment:
The next appointment can be booked with assistant in the back
If there is a balance on your account, we can invoice you through email or you can pay at the front. All card transactions will be performed with a gloved hand.
We are happy to either email or provide a copy of the final treatment plan and receipts.
As information continues to develop you can be assured that our safety measures will continue to evolve as needed. Please reach out to us if you have any questions or concerns.
We look forward to seeing you soon!